Extension support

We’ll help you get the transcript out.

For the fastest help, include what happened, the video type, your Chrome version, and the extension version. Never email a full card number.

Contact

Email support@campusopshq.com. For purchase help, include the email used at checkout or the Stripe receipt identifier. Send your license key only if support specifically asks for it.

Before contacting support

• Confirm the video has a CC option and that captions play in YouTube.
• Reload the video, then reopen the extension.
• For a purchase restore, paste the complete cs_live_… key shown after checkout.

Scope

This support channel is for YouTube Transcript Downloader only. CampusOps HQ education-product support remains separate.